Privacy Policy

Welcome to SoakSense Shop. At SoakSense Shop (“we”, “us”, “our”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website newhomeapplianceuk.com or make a purchase from us.

By using our Site, you consent to the data practices described in this Privacy Policy. If you do not agree with the data practices described, you should not use our Site.

1. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, email address, mailing address, phone number, and payment information (credit/debit card details processed securely via our payment gateway or PayPal).
• Transaction Information: Details about purchases you make, including products ordered, purchase date, and payment method.
• Technical Information: IP address, browser type, operating system, referring URLs, device information, and pages visited on our Site.
• Communication Data: Any correspondence when you contact our customer service team at [email protected].

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfil your orders for hot tubs, chemicals, covers, and other products.
• To communicate with you about your orders, account, or inquiries.
• To provide, maintain, and improve our Site and services.
• To prevent fraudulent transactions and enhance security.
• To send you marketing communications (where you have consented to this) about products, offers, and news that may be of interest to you as a hot tub enthusiast.
• To comply with legal obligations and resolve any disputes.

3. Sharing and Disclosure of Information

We value your trust and do not sell your personal information to third parties. We may share your information with:

• Service Providers: Trusted third parties who assist us in operating our website, conducting our business, processing payments (e.g., PayPal), or servicing you, so long as those parties agree to keep this information confidential.
• Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

4. Data Storage and Security

Your information is stored on secure servers and we implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

All payment transactions are encrypted using SSL technology and processed via PCI-DSS compliant payment gateways. Your payment details are not stored on our servers after processing.

We will retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: The right to request copies of your personal data.
• Rectification: The right to request correction of any inaccurate or incomplete information.
• Erasure: The right to request the deletion of your personal data, under certain conditions.
• Restriction: The right to request the restriction of processing of your personal data, under certain conditions.
• Data Portability: The right to request the transfer of your data to another organisation, or directly to you, under certain conditions.
• Objection: The right to object to our processing of your personal data, under certain conditions.

To exercise any of these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to track activity on our Site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

We use cookies for:

• Essential operations: such as remembering what is in your shopping cart.
• Analytics: to help us understand how our visitors use the Site and to improve their experience.
• Marketing: to make advertising more relevant to you.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

7. International Transfers

As we serve customers globally (excluding Asia and certain remote regions), your information may be processed outside your country of residence, including in the United Kingdom. We ensure that any such transfers are conducted in compliance with applicable data protection laws and that appropriate safeguards are in place.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: