At SoakSense Shop, we understand that receiving your premium pool and hot tub care products promptly and securely is essential to maintaining your personal oasis. That’s why we’ve designed a delivery service that’s as reliable and efficient as our products, ensuring your maintenance routine continues without interruption.
Our Delivery Options
We offer two convenient shipping methods to suit your needs and budget:
| Service | Delivery Time | Cost | Carrier |
|---|---|---|---|
| Standard Shipping | 10-15 business days after dispatch | £12.95 | DHL or FedEx |
| Free Shipping | 15-25 business days after dispatch | FREE on orders over £50 | EMS |
Please note: All orders require 1-2 business days for processing before dispatch. Delivery times are estimates and may be affected by factors beyond our control, including customs procedures in international destinations.
Global Reach with Local Care
Based in the heart of Ely, UK, we proudly ship worldwide to help enthusiasts everywhere maintain their aquatic havens. While we strive to reach as many customers as possible, please note that we are currently unable to deliver to Asia and a few remote locations.
Our international shipping partners (DHL, FedEx, and EMS) were carefully selected for their reliability and tracking capabilities, giving you peace of mind as your products make their journey to your doorstep.
After Your Order Is Placed
Once you’ve completed your purchase using our secure payment options (Visa, MasterCard, JCB, or PayPal), here’s what to expect:
- Order Confirmation: You’ll receive an email confirmation immediately after your order is placed.
- Processing: Our team will carefully prepare your order within 1-2 business days.
- Dispatch Notification: Once your order is on its way, we’ll send tracking information so you can follow your delivery’s progress.
- Delivery: Your products will arrive within the estimated timeframe for your chosen shipping method.
Returns & Exchanges
Your satisfaction is our priority. If you need to return any item, we offer a 15-day return policy from the date of receipt. Please contact our customer service team at [email protected] to initiate a return or exchange.
We’re here to help! If you have any questions about delivery, your order status, or need assistance with anything else, our friendly customer service team is always ready to assist at [email protected].
Thank you for choosing SoakSense Shop – where we deliver more than products, we deliver peace of mind with every splash.